0121 450 7582 / 0303 03 00 111

About this section

In this section you can make referrals for our services, download printable information and visual resources, find out about our helpline and advice services, and apply for an Attention Card.

Information helpline

Address: Autism West Midlands Helpline, Regent Court, George Road, Edgbaston, Birmingham, B15 1NU

Helpline: 0303 03 00 111

Fax: 0121 450 7581

Email: info@autismwestmidlands.org.uk

At Autism West Midlands we believe that confidentiality is a very important part of our service and we will treat any confidentiality problems very seriously. Anything that you wish to discuss will stay confidential. This means that we will not pass on any information about you unless you agree that we can do so. This includes anything from details about your health to whether you are one of our service users. The only reason why we might consider passing on confidential information without your permission is that we have a duty of care to protect you or someone else from serious harm. This information will then be passed on to a senior member of staff. 

Our information team is part-time but will endeavour to respond to any emails and/or calls within 24 hours of any working week day. If responses are delayed, it may be because we are unable to staff the Helpline on evenings, weekends, bank holidays, or during periods of absence.

Helpline opening times
9.30am - 2pm 9.30am - 2pm 11.00am-3pm 9.30am - 2pm 9.30am - 2pm Closed Closed

We are closed on all bank holidays including Easter and Christmas periods, and in other cases staff may be on annual leave. Please visit our website which stocks all the latest newsletters, information on our services, events, and information fact sheets with various advice and tips on supporting people with autism.