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Autism Information Helpline

Thousands of people receive support from our helpline each year, it is often the first port of call for a parent following a child’s diagnosis.

Our helpline welcomes calls from parents, autistic adults, carers and professionals who live in the West Midlands to discuss concerns they have about autism (before and after diagnosis). Callers will find experienced, understanding staff who offer a listening ear and who can provide information about autism and local support services. Our helpline can refer people into our other services (if available in your area).

To contact our helpline call 0121 450 7575 or email

Opening Times

Monday – Friday: Open
8am – 8pm

Please be advised that due to lower staffing quotas calls after 5pm may not be resolved to as quickly at those in office hours.

Saturday & Sunday: Closed 

(If you are unable to get through on our helpline number please ring 0121 450 7582 and select option 2).

Please note due to the volume of calls there may be a delay in answering. If you would prefer, please email us at and we will answer by email or call you back.

This vital service is funded by the generosity of individuals and companies that donate to the charity. if you wish to donate please click here