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Advice and Information

Autism Information Helpline

*****Please note we are currently receiving a large volume of enquiries to our helpline and have a limited number of advisors available at present. If you are unable to get through please email: and we will get back to you as soon as possible. We apologise for any inconvenience this may cause *****

Thousands of people receive support from our helpline each year, it is often the first port of call for a parent following a child’s diagnosis.

Our helpline welcomes calls from parents and carers who live anywhere in the West Midlands to discuss concerns they have about autism (before and after diagnosis). Callers will find experienced, understanding staff who offer a listening ear and who can provide information about autism and local support services. Our helpline can also book a face to appointment for a parent/carer at one of our community based advice sessions.

To contact our helpline call 0121 450 7575 or email

(If you are unable to get through on our helpline number please ring 0121 450 7582 and select option 2).

Opening Times

Monday 9.30-4pm

Tuesday -9.30-2.30pm

Wednesday 9-4pm

Thursday 9.30-4pm

Friday 9-2pm

Saturday & Sunday: Closed 

Please note that our Helpline is a very busy but small department that may take several days to respond to requests…and we appreciate your patients during this time. This vital service is funded by the generosity of individuals and companies that donate to the charity. if you wish to donate please click here

Advice appointments

Advice Sessions take place in community based venues across the West Midlands and are the chance to speak, face to face, with an experienced practitioner.

Appointments last for 45 minutes and during this time parents and other family members receive advice and guidance about autism, practical strategies and resources to try at home and information about other local services.

To find out where our current advice sessions are please see our events calendar.

We are unable to offer advice sessions in all areas of the West Midlands due to funding constraints.

Support in the home

Support at home on autism specific issues/behaviours (‘sometimes called ‘family outreach’ or ‘targeted support’) is available in some areas.

Support is offered to help parents understand their child’s autism and learn strategies that can support their child. The child must have an autism spectrum diagnosis and parents should usually have attended advice appointments and training. Outreach/targeted support does not involve direct work with the child/young person. To find out if you would benefit from this support please discuss your needs at an advice appointment

This area of support is currently available in Sandwell and Shropshire.

Autism West Midlands works in partnership with local authorities, local NHS, voluntary organisations and charitable trusts and is grateful for the support of Birmingham and Solihull Clinical Commissioning Group, Department of Health and Social Care, Sandwell Council, SOLAR (Solihull) and Shropshire Council.