We are thrilled to announce that our Information Line Team has officially achieved Matrix accrediation for the information and guidance it offers to autistic people, families, carers and professionals.
To gain this accreditation, the matrix assessors met with a variety of people who are involved with the Information Line for interviews which included our specialist autism advisors, SMT, commissioners and people who have accessed the service.
The final report reported that the service had the following:
- The service is accessible and inclusive and clearly offers a person-centered approach whist considering the needs of neurodiverse callers.
- Very experienced and knowledgeable staffing team, the fact they all had lived experience really came through during the interviews and their empathy for callers was exemplary.
- Staff are trained to a high standard, and their safeguarding knowledge is strong. Staff understand the importance of self-care after difficult calls and managing wellbeing, this is clearly mirrored from the assistant managers.
- Clear commitment to supporting a wide range of diverse callers. Staff are committed to promoting inclusion and equality across the service.
Faye Chapman, Community Services Manager, said:
“I’m very proud to share that our Information Line team has officially achieved Matrix accreditation!
This milestone is a testament to the hard work, dedication, and high standards that each team member brings every single day. Achieving accreditation is no small feat — it reflects the commitment to providing high quality information, advice and guidance whilst promoting an inclusive and understanding space for our callers.
Thank you to everyone who contributed their time and expertise to make this happen. Your collaboration and experiences truly made the difference.
Here’s to celebrating this achievement and building on this success together.”
We are extremely proud that the service has gained this accreditation and it is a reflection of the hard work the team put in every single day to support the autistic community.
“The first time I phoned I was desperate, at the end of my tether but she was so calm, so reassuring. She spent time with me to understand and to talk through lots of tips and solutions I could try. She is parent of an autistic child so she had been there and done that...” – (Person who has used the service)
